Monday, March 16
08:30 AM - 08:45 AMOpening Remarks
08:45 AM - 09:45 AMGeneral Session: New Frontiers in Data Privacy David Wright, Director, UK Safer Internet Centre, SWGfL Robert Bond, Partner & Notary Public, Bristows LLP Kim Smouter-Umans, Head of Public Affairs & Professional Standards, Esomar
- Understanding your workers struggles with the new online world
- How data capture and global conflicts are becoming intertwined
- Where the next challenges are likely to be
09:45 AM - 10:15 AMNetworking Break
10:15 AM - 11:15 AMBreakout Sessions#101101: When Change Must Succeed: What Can We Learn from Journeys from Shame to Change Richard Bistrong, CEO, Front-Line Anti-Bribery LLC Thomas Meiers, Chief Coordinator Volkswagen Group Monitorship , Volkswagen AG
Breakout#102102: The Key Role of the Compliance Ambassadors Milica Karunc, Compliance Professional in Compliance Culture, Unicredit S.P.A Lara Bonora, Group Compliance - Indirect Model, Oversight & Policies, UniCredit SPA
- In today’s fast changing economic environment, things can go wrong in an organization. Looking at an organization’s most important asset, its people, what happens in the mindset of good people when they start doing bad things?
- When bad news and events do erupt, it can turn an entire organization upside down, often because of an ensuing investigation. How do people in the organization cope with such intense scrutiny, while still struggling with the realities of the need for a sudden change in mindset and culture?
- Faced with the consequences of the uprooting events, what is the appropriate response by an organization to ensure damage control? What are the mandates and commitments needed to demonstrate to both internal and external stakeholders that the commitment to change is about real, systemic, and sustainable transformation, and not an ethical spinning solution?
- Looking at the individual experience of Richard Bistrong, and the collective journey of Volkswagen, as shared by Thomas Meiers, the Head of the Central Coordination Monitor of VW, participate in very real-world discussion around lessons-learned
Breakout#103DG103: Next Level Compliance: Digital Ethics for Artificial Intelligence Really?? Sebastian Scheidt, Head of Compliance - Deutsche Telekom Germany, Deutsche Telekom AG Andreas Pyrcek, Partner, EY (Ernst & Young)
- Focus on the “Tone at the Middle” having ambassadors encourage the culture of “doing the right thing”
- How to encourage and motivate the ambassadors to spread out the compliance through their business
- Practical guidelines for an effective compliance ambassadors’ program (sponsors, selection process, training, ambassador duties)
Breakout#104104: Healthcare Compliance Program Development: Structure and Beyond Debbie Troklus, President, Troklus Compliance Consulting
- Artificial intelligence (AI) is getting more and more important and is clearly a gift if used correctly. There are really good but also unbelievable bad examples
- The way to make AI a gift for your business is digital ethics, thus ethical questions must be answered as fast as AI evolves
- What are these questions? How to react to them? How to proceed as a company? How not to be clueless? Are you unsure? And what’s the future role of the C & E profession? Join us!
- Discuss the elements of a healthcare compliance program.
- An interactive exercise in the appropriate development of the compliance program’s structure.
- Discuss what comes after the structure is in place.
11:15 AM - 11:30 AMNetworking Break
11:30 AM - 12:30 PMBreakout Sessions#201201: Creating Privacy Training that Sticks: Techniques and Tools to Improve Learner Retention Kirsten Liston, Principal, Rethink Compliance
Breakout#202202: Implementing a Global Trade Compliance Program Kevin Riddell, Director, Trade and Regulatory Compliance, Construction Products Group
- Key privacy points that matter for general population training How to grab attention and design training that will stay with the learner
- Measurement and evaluation - how to test that you are on the right track
Breakout#203DG203: Advanced Investigations in Multi-National Companies Katarzyna Golonka, Regional Compliance Manager, Tech Data Corporation Jannica Houben, Director, Ethics & Compliance, Tech Data Europe
- Challenges for US multinational organizations, when implementing a global trade compliance program, including language, cultural, and regional regulatory differences
- Overview of how US sanctions and export compliance affect foreign branches and subsidiaries
- How to implement a program that works, both for the US parent organization and the foreign subsidiary. How to resolve conflicts between regional requirements
Breakout#204204: Interactive Approach to Risk Assessments in Healthcare Lea Fourkiller, Corporate Compliance Officer, Integris Health
- Discuss various aspects of internal investigations from planning, through assembling the investigation team, designing investigative steps, interviews to internal communication, and reporting
- Comprehensive analysis of investigation process combining legal counsel and compliance officer perspective with that of an external forensic expert and fraud investigator
- Practical examples and mini case studies including areas such as crisis communication, external and internal, data capture, and using an external vs. internal team
- Identifying Risk
- Prioritizing Risk
- Reporting and Communicating Risk
12:30 PM - 01:45 PMConference Networking Lunch with Exhibitors
01:45 PM - 02:45 PMBreakout Sessions#301301: Managing the Most Difficult and Most Important Anti-Corruption Due Diligence Projects Ashley Coselli, Senior Ethics and Compliance Counsel, Total American Services Patrick Garcia, Group Compliance Officer, VEON formerly VimpelCom Daniel Wendt, Member, Miller & Chevalier
Breakout#302302: Compliance Won’t Take Root or Grow in a Toxic Culture: Diagnosing and Dealing with Toxicity is a Cross-Functional Endeavor. How to Think Holistically About Integrity Management Ruth Steinholtz, Values Based Business Ethics Advisor, AretéWork LLP
- A summary of important pitfalls to avoid in conducting third-party due diligence, with an emphasis on anti-corruption issues in high-risk markets and/or in high-risk engagements, and an emphasis on how technology and analytics can help
- A review of how to approach difficult issues that arise during due diligence on M & A targets, JV partners, agents, distributors, and more, with practical tips specific to different regions and recent examples from different enforcement actions
- Practical recommendations from experienced in-house counsel and external counsel on how to manage the most difficult third-party engagements with high stakes for the company, senior executives, and gatekeeper personnel
Breakout#303DG303: Compliance Culture Maturity Assessment Lara Bonora, Group Compliance - Indirect Model, Oversight & Policies, UniCredit SPA Milica Karunc, Compliance Professional in Compliance Culture, Unicredit S.P.A
- Culture eats compliance for breakfast. Learn why it is important to recognize the signs of toxicity in your organizational culture and how to do so: You may be wasting your resources trying to plant compliance in infertile soil
- The 7 levels of ethics and compliance: are you neglecting some of them? How to think holistically about what you are trying to achieve
- We talk about culture all the time these days, but what can you really do to co-create an effective ethical culture?
- How do you construct a solid values-based foundation to address the real issues that no one wants to face?
Breakout#304304: Developing an Auditing and Monitoring plan that is scalable to the Organization’s Resources in Healthcare Sheryl Vacca, SVP/Chief Risk Officer, Providence St. Joseph Health
- How to assess the maturity level of compliance culture through a Qualitative and Quantitative
- How to structure an effective cascading process toward all Group Legal Entities to ensure spread of clear messages on Compliance culture
- Lessons learned and main outcomes to enhance future results
- Key Points for consideration in developing a compilance auditing and monitoring plan
- Methods for Audting that can be leveraged when resources are limited
- Different techniques for conducting auditing
02:45 PM - 03:15 PMNetworking Break
03:15 PM - 04:15 PMBreakout Sessions#401401: Competition Law Compliance Programs in Europe: Do They Matter? Joseph Murphy, Senior Advisor, Compliance Strategists Anne Riley, Chair of ICC Task Force on Antitrust Compliance , International Chamber of Commerce
Breakout#402402: Strategic Monitoring and Analytics for Meaningful Metrics Valorie Ciechanowski, Head of Compliance and Privacy, Shockwave Medical, Inc. Bart van Thiel, Sr. Paralegal & Privacy and Compliance Associate, Sonova
- Are competition law compliance programs helpful, harmful, or a waste of time?
- The debate: Money for competition compliance, or better spent on anti-corruption?
- If competition law programs matter, then when and where?
Breakout#403DG403: Compliance Effectiveness: Don’t Run in Circles Susan Du Becker, Director, Risk & Resiliency, Microsoft Systems
- Develop and maintain a dynamic compliance monitoring program that provides KPIs and corporate value
- Develop a strategic approach to gathering and prioritizing compliance data and how to gain efficiency when assessing data
- Review different technology, systems, and platforms that are utilized for compliance monitoring
Breakout#404404: Hot Topic: Drug and Healthcare Device Approval Compliance in the EU Ryan Meade, Fellow, University of Oxford
- You have your program – have you measured it? Think about what you REALLY want to get out of this and how we can align that to your strategic imperatives, let’s look at a few examples and discuss what the areas of impact for you may really be
- What are your next steps? – Are you so busy running in circles and trying to obtain a lot of data and running out of bandwidth or, are you an island of one?
- What does your board want? – The Board sometimes is only interested in ‘actuals’ and forgets that there are consequences to not following through. How do you get your Board on board and feed them data that actually resonates and shows improvements and is good use of data?
- Review compliance tips for drug and device approval under EU law
- Discuss implications to drug and device compliance between UK and EU
- How U.S. FDA compliance is relevant in the EU
04:15 PM - 04:30 PMNetworking Break
04:30 PM - 05:30 PMGeneral Session: Staying Positive in the Face of Obstacles Karina Hollekim, Professional Free-Skier and B.A.S.E. jumper
- How to build self-confidence to build resilence
- Whether you choose to look for excuses or create opportuities when faced with a challenge
05:30 PM - 07:00 PMReception
Tuesday, March 17
07:00 AM - 08:00 AMBreakout Sessions#RS1ROOSTER SESSION 1: Effective Third Party Due Diligence and Monitoring Gerard Zack, CEO, SCCE & HCCA
Breakout#RS2ROOSTER SESSION 2: The Queen Has Spoken: Clean the Hive! Paul Zietsman, Compliance Officer, SAP MENA
- Designing a risk-based third party compliance management program
- Techniques for auditing and monitoring third parties -
- Important contract terms for third party monitoring
- The Misconception of "Tone from the Top" as a mysterious mystical spell by the Queen
- The role division that will give "Tone from the Top" wings in a multinational organization
- Strategies to allow your executves to own the field and let the hive thrive
08:30 AM - 08:45 AMOpening Remarks
08:45 AM - 09:45 AMGeneral Session: The SFO: Current Priorites and Future Directions Matthew Wagstaff, Head of Fraud and Corruption, Division A, UK Serious Fraud Office
- Progressing Cases at Pace
- Working collaboratively with our partners
- Making full use of the tools available to us
09:45 AM - 10:15 AMNetworking Break
10:15 AM - 11:15 AMBreakout Sessions#501501: Crisis Management: Practical Tips for the Compliance Professional When it Goes Wrong Jonathan Armstrong, Partner, Cordery Kevin Paterson, Legal Counsel, Insight Direct (UK) Ltd Mary Shirley, Senior Director, Ethics and Compliance, Fresenius Medical Care North America
Breakout#502502: Artificial Intelligence in Compliance: The Myths and The Reality Allan Matheson, Chief Executive Officer, Blue Umbrella
- Companies face more crisis than ever before - in part due to increased public appetite for bad news, increased powers for regulators, and greater shareholder interest in compliance events. Compliance professionals should be a key part of the response team
- In this interactive panel, three leading experts with experience of handling crisis around the world will discuss the role of the compliance officer when things go wrong
- The panel will focus on practical tips to help you when a crisis hits your organisation
Breakout#503DG503: What Will Your Employees Say? The Importance of Cultural Assessments Art Weiss, Chief Compliance & Ethics Officer, TAMKO Building Products LLC
- Dispelling the myths around artificial intelligence (AI) technology: What’s here, what’s coming, and what can realistically be accomplished in today’s operational environment
- Using key elements of AI in business processes to automate and increase efficiency for compliance teams -
- Dissection of the workflows behind third-party compliance to identify areas where labor, resources, and decision making play the biggest role and what technologies can be used to reduce administration and increase productivity
Breakout#504504: Workforce privacy training and effective controls to prevent inadvertent employee data breaches James Castro-Edwards, Head of Data Protection and Partner, Wedlake-Bell Stacey Taylor, Learning Design Director, Deltanet International Limited Laura Docherty, Head of Information Governance, Risk & Compliance, Go Inspire Group Kate Surala, Partner & Chief Compliance Officer, The Analyst Research LLP
- Why a cultural assessment? One of the first things government agencies do after targeting an organization is to survey its employee You need to know what your employees will tell the government before it happens >li>How are they used? Government agents and lawyers will interview your employees to get an idea of your culture.
- Does senior management really practice what it preaches? Do they have integrity? Do they behave ethically?
- How can you use your assessment to take corrective action? Is it too late? Are your employees going to help or hurt you?
11:15 AM - 11:30 AMNetworking Break
11:30 AM - 12:30 PMBreakout Sessions#601601: Business Ethics Programmes: What is the State of Play in Large European Listed Companies? Guendalina Donde', Head of Research, Institute of Business Ethics
Breakout#602602: Innovate your Compliance Program through digitalization, metrics, and KPIs Bruno Drummond, Global Compliance Director, DHL
- What are the main emerging ethical challenges for business and how can they be tackled?
- What is the most effective way to put ethics on the Board agenda?
- How has the approach to applied ethics changed in the past 25 years?
Breakout#603DG603: Balancing the Scales between Compliance and Ethics Jane Mitchell, Director, JL&M Ltd, Karian and Box Ltd. Robert Smith, Director Business Compliance and Ethics, Serco Group plc
- Review automation and technology enhancements which can quickly improve a compliance program
- Find out how big data analytics and business intelligence can highlight red flags and demonstrate program development
- Learn which compliance metrics and key performance indicators are meaningful and effective
Breakout#604604: Data Incidents, Breach Costs and Regulatory Actions in Europe - What Lessons Have We Learned? Robert Bond, Partner & Notary Public, Bristows LLP
- As the world wakes up to the behaviors of organizations and starts to care about how they do what they do, regulators are catching up with public opinion and demanding effective oversight of both compliance and ethics programs -
- Although expectations are clear of our compliance programs, they are less clear when it comes to defining ethical culture, so how can we balance the effectiveness of both and why is it so crucial to have that balance for sustained business success?
- Weak culture, weak compliance. Strong culture, effective compliance. One cannot thrive without the other.
- The balance needed has to be accepted, understood, and nurtured by all parts of an organization.
- When is a data incident reportable?
- Not all incidents are a data breach
- What’s the worst that can happen? The value of a data incident response plan
12:30 PM - 01:45 PMNetworking Lunch with Exhibitors
01:45 PM - 02:45 PMBreakout Sessions#701701: Typical pitfalls in the daily life of a sales man - from little goodies for the customers to resale price maintenance and hub & spoke cartel Christina Hummer, Partner, SCWP Schindhelm Heiko Hellwege, Attorney, PFK WMS
Breakout#702702: Benchmarking Your Compliance Program – How Mature is Your Corporate Compliance Culture? Torsten Wolf, Director Forensics, Control Risks
- Kickbacks, tickets for the football game, a treat in the Michelin restaurant: is everything forbidden and all the fun abolished? A practical guide presenting the options left for sales people to persuade and reward their customers
- Providing "guidance" for setting resale prices - what and where is this still allowed? How to react to complaints from customers about resale price of their (online) competitors?
- What tools may the purchasing department use for its own price negotiations? Is showing the offer of a competitor in order to get better prices already an illegal hub & spoke cartel?
Breakout#703DG703: Identifying and Addressing Risks by Using Data Analytics Louis Perold, Principal, Citadel Compliance Krista Muszak, GS SOX Controls and Compliance, Johnson & Johnson
- Identifying consistency: A reliant compliance culture also consists of spot checks around the globe. How assured are you that ethical behavior is understood the same way in London, Shanghai, Rio de Janeiro, and Dubai?
- Fit for purpose? Customizing the review program to the specific needs of the business is essential, covering relevant topics and embedding different approaches, such as political risks and data analysis
- Being a value add: Leveraging experience and best practice to create a more mature compliance program that is fit for purpose and adds value to your business
Breakout#704704: The Challenges of Cross-Border Investigations in a Data-Privacy World Patrik Borjesson, Head of Investigation, Volvo Cars Helge Kvamme, CEO and Founder, Kvamme Associates AS Richard Bistrong, CEO, Front-Line Anti-Bribery LLC
- Diagnosing and treating your compliance risks with data analytics
- Identifying sources of data
- Structuring and visualizing data
- In a world that is embracing data-privacy, how can investigators conduct robust and fair internal investigations, respecting the privacy and privacy laws of individuals and countries, while at the same time meeting their obligations to identify and address potential wrong-doing?
- In addition to data-privacy laws, such as the recent enactment of the GDPR, what about local employment law regulations, including co-determination by local employee representations,representatives, and workers-counsel rights that can be legally asserted
- In this session, complex issues will be discussed with two seasoned practitioners in global investigations that will be interviewed by Richard Bistrong, himself subject to an internal investigation a decade ago. From both sides of the issue, this promises to be an engaging and interactive discussion on very real-word challenges
02:45 PM - 03:15 PMNetworking Break
03:15 PM - 04:15 PMBreakout Sessions#801801: Building a Transnational Workplace Investigations Process Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc. Daniel Post, Senior Compliance Manager, Booking.com
Breakout#802802: Whistleblowers Welcome: EU Sets New Direction for European Compliance Vigjilenca Abazi, Assistant Professor, Maastricht University Mary Inman, Partner, Constantine Cannon LLP
- How to build a workplace investigations process that supports an effective compliance program, protects your speakup culture, and supports management success
- Navigating the inevitable turf battles, resource constraints, cultural impacts, and conflicting priorities among the internal departments you depend on for your fact finding
- Facilitating basic investigations techniques, training needs, coaching and documentation to show your program is a programmatic activity that can lead to defensible conclusions
Breakout#803DG803: Moving the Middle - Tools and Strategies for Enhancing Middle Manager Engagement
- The EU Whistleblower Protection Directive presents a new model for how companies respond to internal whistleblowers. As more countries explore North American style whistleblower reward programs, the EU has taken a different tact
- When the EU Directive takes effect, member states must adopt robust protections and companies will have an exciting opportunity to rethink corporate best practices and embrace whistleblowers
- Meanwhile, member states can and should explore additional measures to encourage whistleblowers beyond the minimum standards required by the EU Directive