Registration and Continental Breakfast (included)

Investigations Roundtable Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc. Albert Gagne, Former Director, Ethics & Compliance, Retired Gerard Zack, CEO, SCCE & HCCA staff
- Discuss your most pressing questions
- Share best practices
- Collaborate on solutions to the challenges internal investigators are facing in their companies

Evidence and the legal elements of an investigation Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc. - Understanding evidence concepts
- The burdens of proof and persuasion

Networking Break

Investigation Pitfalls and How to Avoid Them Albert Gagne, Former Director, Ethics & Compliance, Retired
- Addressing privacy and confidentiality concerns
- Dealing with represented employees
- Understanding the attorney-client privilege
- Common situations investigators encounter

Reaching a Conclusion Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc.

• Evaluating your proof
• Finding the truth
• Considering factors related to the misconduct

Networking Lunch (included)

Preparing the Investigation Report Albert Gagne, Former Director, Ethics & Compliance, Retired - Key elements of a good report
- Tailoring the report to the specific audience
- Practical tips for report writing

Reporting Your Findings Albert Gagne, Former Director, Ethics & Compliance, Retired - Reporting to the Board, management, and employees
- Communicating with stakeholders
- Reporting to law enforcement and other agencies

Networking Break

What Should You Do? Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc.
- Apply what you have learned to real-life scenarios
- Get practical guidance for responding to specific situations
- Be ready when the unexpected issue pops up

Post Workshop - Non-Member Rate

Continental Breakfast (included)

Documentation Issues Albert Gagne, Former Director, Ethics & Compliance, Retired - Developing Policy & Procedures to help manage the Investigation Program
- Utilizing internal investigation templates and checklists
- Advantages of using standard forms and reports

Use of Third-Party Assistance in Investigations Gerard Zack, CEO, SCCE & HCCA staff -When to outsource certain elements of investigations -Scope and legal considerations -Managing third-party service providers

Networking Break

Implicit Bias and the Investigation Gerard Zack, CEO, SCCE & HCCA staff -Understanding the many types of bias we are all prone to -How implicit bias affects investigations -Specific actions you can take to deal with implicit bias

Common Investigation Issues Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc. Albert Gagne, Former Director, Ethics & Compliance, Retired Gerard Zack, CEO, SCCE & HCCA staff This session will involve a discussion of common problems, mistakes that are easy to make, and other obstacles encountered when conducting workplace investigations.

Networking Lunch (included)

After the Investigation Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc. Albert Gagne, Former Director, Ethics & Compliance, Retired Gerard Zack, CEO, SCCE & HCCA staff -Internal communications - what do you tell your employees? -Self-disclosure to regulators -Public relations -Remediation plans and implementation -Policy implications -Could what we found be indicative of a bigger or broader issue?

Networking Break

Lessons Learned Albert Gagne, Former Director, Ethics & Compliance, Retired - It's really all about finding and fixing problems
- Identifying poor internal controls, systemic problems, and lack of controls
- Where do we go from here?

Wrap-up with Q&A Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc. Albert Gagne, Former Director, Ethics & Compliance, Retired Gerard Zack, CEO, SCCE & HCCA staff - Provide an opportunity for attendees to ask questions and provide feed back