Agenda

Monday, January 7

  • 08:00 AM - 08:30 AM
    Continental Breakfast (included)
    Networking
  • 08:30 AM - 10:00 AM
    Introductory Concepts for Investigations Albert Gagne, Former Director, Ethics & Compliance, Retired - Ethics of an investigation
    - Procedural fairness
    - Confidentiality
  • 08:30 AM - 10:00 PM
    Understanding and Assessing the Report Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc. - Issue spotting the report
    - Interviewing the reporter
    - Is an investigation needed?
  • 10:00 AM - 10:15 AM
    Networking Break
  • 10:15 AM - 12:00 PM
    Breakout Sessions
    #S02
    Planning the Investigation Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc.
    • Determining the applicable standard
    • Framing the investigation allegation
    • Determining the investigation strategy
    #S02-2
    Gathering Documentary Evidence Albert Gagne, Former Director, Ethics & Compliance, Retired
    • Getting your paper trail in order
    • Utilizing documents for intelligence
    • Managing the relevant documents
  • 12:00 PM - 01:00 PM
    Networking Lunch (included)
  • 01:00 PM - 03:00 PM
    Conducting Interviews Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc. - Psychology of communication
    - How to prepare for the interview
    - Types of interview questions
    - Tips for effective interviewing
    - Assessing credibility
  • 03:00 PM - 03:15 PM
    Networking Break
  • 03:15 PM - 04:00 PM
    Interviewing the Subject of the Investigation Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc. - Planning for the interview
    - Good cop / bad cop or both?
    - International issues and concerns
  • 04:00 PM - 05:00 PM
    Exercise: A Day in the Life of an Internal Investigator Albert Gagne, Former Director, Ethics & Compliance, Retired A case study to determine the need for an internal investigation in response to multiple anonymous calls to the Compliance Hot Line alleging conflicts of interest by a Senior Management Official in the Organization. Attendees will review and analyze a set of facts, assumptions, and perceptions related to the allegations; and develop an investigation action plan focusing on evidence to be obtained from internal documents and witness accounts. The session concludes with verbal report-outs and interactive discussion among attendees.
  • 05:00 PM - 06:00 PM
    Networking Reception

Tuesday, January 8

  • 08:00 AM - 08:30 AM
    Continental Breakfast (included)
    Networking
  • 08:30 AM - 09:00 AM
    Investigations Roundtable Gerry Zack, CEO, SCCE & HCCA
    - Discuss your most pressing questions
    - Share best practices
    - Collaborate on solutions to the challenges internal investigators are facing in their companies
  • 09:00 AM - 10:00 AM
    Evidence and the legal elements of an investigation Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc. - Understanding evidence concepts
    - The burdens of proof and persuasion
  • 10:00 AM - 11:00 AM
    Investigation Pitfalls and How to Avoid Them Albert Gagne, Former Director, Ethics & Compliance, Retired
    - Addressing privacy and confidentiality concerns
    - Dealing with represented employees
    - Understanding the attorney-client privilege
    - Common situations investigators encounter
  • 11:00 AM - 11:15 AM
    Networking Break
  • 11:15 AM - 12:15 PM
    Reaching a Conclusion and Root Cause Analysis Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc. - Evaluating your proof
    - Finding the truth
    - Considering factors related to the misconduct
  • 12:15 PM - 01:15 PM
    Networking Lunch (included)
  • 01:15 PM - 03:15 PM
    Breakout Sessions
    #S10
    Preparing the Investigation Report: Part 1 Albert Gagne, Former Director, Ethics & Compliance, Retired
    • Key elements of a good report
    • Tailoring the report to the specific audience
    • Practical tips for report writing
    #S10-2
    Preparing the Investigation Report: Part 2 Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc.

    Workshop exercise / case study in report writing
  • 03:15 PM - 03:30 PM
    Networking Break
  • 03:30 PM - 04:15 PM
    Reporting Your Findings Albert Gagne, Former Director, Ethics & Compliance, Retired - Reporting to the Board, management, and employees
    - Communicating with stakeholders
    - Reporting to law enforcement and other agencies
  • 04:15 PM - 05:00 PM
    What Should You Do? Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc.
    - Apply what you have learned to real-life scenarios
    - Get practical guidance for responding to specific situations
    - Be ready when the unexpected issue pops up

Wednesday, January 9

  • 08:00 AM - 08:30 AM
    Continental Breakfast (included)
  • 08:30 AM - 09:00 AM
    Documentation Issues Albert Gagne, Former Director, Ethics & Compliance, Retired - Developing Policy & Procedures to help manage the Investigation Program
    - Utilizing internal investigation templates and checklists
    - Advantages of using standard forms and reports
  • 08:30 AM - 04:45 PM
    Breakout Sessions
    #POSTM
    Post Workshop
    #POSTNM
    Post Workshop
  • 09:00 AM - 10:00 AM
    Use of Third-Party Assistance in Investigations Gerry Zack, CEO, SCCE & HCCA - When to outsource certain elements of investigations
    - Scope and legal considerations
    - Managing third party service providers
  • 10:00 AM - 11:00 AM
    Use of Forensic Data Analytics in Investigations Gerry Zack, CEO, SCCE & HCCA - Using analytics to assess allegations
    - Applications of forensic data analytics during an investigation
    - Tools and techniques
  • 11:00 AM - 11:15 AM
    Networking Break
  • 11:15 AM - 12:15 PM
    Root Cause Analysis Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc. - Do more than react to the misconduct
    - Understand the contributing factors that led to misconduct
    - Prevent recurrences by identifying weaknesses in internal controls
  • 12:15 PM - 01:15 PM
    Networking Lunch (included)
  • 01:15 PM - 03:15 PM
    Why Should the Boss Listen to Me? Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc. - How to get a seat at the table
    - How to control the message to your boss
    - Become a trusted advisor
  • 03:15 PM - 04:15 PM
    Lessons Learned Albert Gagne, Former Director, Ethics & Compliance, Retired - It's really all about finding and fixing problems
    - Identifying poor internal controls, systemic problems, and lack of controls
    - Where do we go from here?
  • 04:15 PM - 04:45 PM
    Wrap-up with Q&A Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc. Albert Gagne, Former Director, Ethics & Compliance, Retired Gerry Zack, CEO, SCCE & HCCA - Provide an opportunity for attendees to ask questions and provide feed back
Join our Social Network
Copyright © 2021 Society of Corporate Compliance and Ethics (SCCE). All rights reserved. All information provided through this site, including without limitation all information such as the "look and feel" of the site, data files, graphics, text, photographs, drawings, logos, images, sounds, music, video or audio files on this site, is owned and/or licensed by SCCE or its suppliers and is subject to United States and international copyright, trademark and other intellectual property laws. Any third party logos and/or content provided herein is owned by such third parties and is used by permission herein. Your use of this site to is subject to our Terms of Use and Privacy Statement.