Agenda

Monday, January 7

  • 08:00 AM - 08:30 AM
    Continental Breakfast (included)
  • 08:30 AM - 10:00 AM
    Introductory Concepts for Investigations Albert Gagne, Former Director, Ethics & Compliance, Retired - Ethics of an investigation
    - Procedural fairness
    - Confidentiality
  • 08:30 AM - 10:00 PM
    Understanding and Assessing the Report Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc. - Issue spotting the report
    - Interviewing the reporter
    - Is an investigation needed?
  • 10:00 AM - 10:15 AM
    Networking Break
  • 10:15 AM - 12:00 PM
    Breakout Sessions
    #S02
    Planning the Investigation Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc.
    • Determining the applicable standard
    • Framing the investigation allegation
    • Determining the investigation strategy
    #S02-2
    Gathering Documentary Evidence Albert Gagne, Former Director, Ethics & Compliance, Retired
    • Getting your paper trail in order
    • Utilizing documents for intelligence
    • Managing the relevant documents
  • 12:00 PM - 01:00 PM
    Networking Lunch (included)
  • 01:00 PM - 03:00 PM
    Conducting Interviews Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc. - Psychology of communication
    - How to prepare for the interview
    - Types of interview questions
    - Tips for effective interviewing
    - Assessing credibility
  • 03:00 PM - 03:15 PM
    Networking Break
  • 03:15 PM - 04:00 PM
    Interviewing the Subject of the Investigation Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc. - Planning for the interview
    - Good cop / bad cop or both?
    - International issues and concerns
  • 04:00 PM - 05:00 PM
    Exercise: A Day in the Life of an Internal Investigator Albert Gagne, Former Director, Ethics & Compliance, Retired A case study to determine the need for an internal investigation in response to multiple anonymous calls to the Compliance Hot Line alleging conflicts of interest by a Senior Management Official in the Organization. Attendees will review and analyze a set of facts, assumptions, and perceptions related to the allegations; and develop an investigation action plan focusing on evidence to be obtained from internal documents and witness accounts. The session concludes with verbal report-outs and interactive discussion among attendees.
  • 05:00 PM - 06:00 PM
    Networking Reception

Tuesday, January 8

  • 08:00 AM - 08:30 AM
    Continental Breakfast (included)
  • 08:30 AM - 09:00 AM
    Investigations Roundtable Gerard Zack, CEO, SCCE & HCCA staff
    - Discuss your most pressing questions
    - Share best practices
    - Collaborate on solutions to the challenges internal investigators are facing in their companies
  • 09:00 AM - 10:00 AM
    Evidence and the legal elements of an investigation Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc. - Understanding evidence concepts
    - The burdens of proof and persuasion
  • 10:00 AM - 11:00 AM
    Investigation Pitfalls and How to Avoid Them Albert Gagne, Former Director, Ethics & Compliance, Retired
    - Addressing privacy and confidentiality concerns
    - Dealing with represented employees
    - Understanding the attorney-client privilege
    - Common situations investigators encounter
  • 11:00 AM - 11:15 AM
    Networking Break
  • 11:15 AM - 12:15 PM
    Reaching a Conclusion and Root Cause Analysis Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc. - Evaluating your proof
    - Finding the truth
    - Considering factors related to the misconduct
  • 12:15 PM - 01:15 PM
    Networking Lunch (included)
  • 01:15 PM - 03:15 PM
    Breakout Sessions
    #S10
    Preparing the Investigation Report: Part 1 Albert Gagne, Former Director, Ethics & Compliance, Retired
    • Key elements of a good report
    • Tailoring the report to the specific audience
    • Practical tips for report writing
    #S10-2
    Preparing the Investigation Report: Part 2 Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc.

    Workshop exercise / case study in report writing
  • 03:15 PM - 03:30 PM
    Networking Break
  • 03:30 PM - 04:15 PM
    Reporting Your Findings Albert Gagne, Former Director, Ethics & Compliance, Retired - Reporting to the Board, management, and employees
    - Communicating with stakeholders
    - Reporting to law enforcement and other agencies
  • 04:15 PM - 05:00 PM
    What Should You Do? Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc.
    - Apply what you have learned to real-life scenarios
    - Get practical guidance for responding to specific situations
    - Be ready when the unexpected issue pops up

Wednesday, January 9

  • 08:00 AM - 08:30 AM
    Continental Breakfast (included)
  • 08:30 AM - 09:00 AM
    Documentation Issues Albert Gagne, Former Director, Ethics & Compliance, Retired - Developing Policy & Procedures to help manage the Investigation Program
    - Utilizing internal investigation templates and checklists
    - Advantages of using standard forms and reports
  • 08:30 AM - 04:45 PM
    Breakout Sessions
    #POSTM
    Post Workshop
    #POSTNM
    Post Workshop
  • 09:00 AM - 10:00 AM
    Use of Third-Party Assistance in Investigations Gerard Zack, CEO, SCCE & HCCA staff - When to outsource certain elements of investigations
    - Scope and legal considerations
    - Managing third party service providers
  • 10:00 AM - 11:00 AM
    Use of Forensic Data Analytics in Investigations Gerard Zack, CEO, SCCE & HCCA staff - Using analytics to assess allegations
    - Applications of forensic data analytics during an investigation
    - Tools and techniques
  • 11:00 AM - 11:15 AM
    Networking Break
  • 11:15 AM - 12:15 PM
    Root Cause Analysis Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc. - Do more than react to the misconduct
    - Understand the contributing factors that led to misconduct
    - Prevent recurrences by identifying weaknesses in internal controls
  • 12:15 PM - 01:15 PM
    Networking Lunch (included)
  • 01:15 PM - 03:15 PM
    Why Should the Boss Listen to Me? Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc. - How to get a seat at the table
    - How to control the message to your boss
    - Become a trusted advisor
  • 03:15 PM - 04:15 PM
    Lessons Learned Albert Gagne, Former Director, Ethics & Compliance, Retired - It's really all about finding and fixing problems
    - Identifying poor internal controls, systemic problems, and lack of controls
    - Where do we go from here?
  • 04:15 PM - 04:45 PM
    Wrap-up with Q&A Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc. Albert Gagne, Former Director, Ethics & Compliance, Retired Gerard Zack, CEO, SCCE & HCCA staff - Provide an opportunity for attendees to ask questions and provide feed back
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